Return & Refund

Returns

Your 100% satisfaction is important for us. Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund. 

To be eligible for a return, your item must be in the same condition that you received it. 

To complete your return, please email support@thetimelesswatches.net with the subject 'Returns' and include your order number, name and the reason for the return. Seller will provide the customer with instructions where to send returned goods. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days. 

Shipping

To return your item please contact us via email or messanger for instruction.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.