Frequently Asked Questions

1. ORDER PROCESSING

 

1.1. SHIPPING

We offer worldwide shipping. 

Orders over $600 will have free expedited shipping. Shipping via Registered Air Mail is free for all orders. 

International orders take up to 20- 25 business days to be delivered via Regular Registered Air Mail and we ship within 2 business days. Expedited delivery can take up to 5-7 business days. Shipping time might vary depending on location, shipment method and other factors.  

 

1.2. CANCELING AN ORDER

If you would like to cancel your order, please contact us via email support@thetimelesswatches.net  or messenger set on our website.

 

1.3. PAYMENT

We accept PayPal for the security of the transaction. In case if you don't have PayPal, you can pay with your Visa / Mastercard at checkout. Do not hesitate to contact us for instructions.

 

1.4. RETURN & REFUND

Your 100% satisfaction is important for us. We offer a 14-days Return.

To complete your return, please email support@thetimelesswatches.net with the subject 'Returns' and include your order number, name and the reason for the return. We will provide you with instructions on where to send returned goods. The refund is processed right after the product is returned to us.

 

 

2. PRODUCT

 

2.1. IS THIS WATCH ORIGINAL OR REPLICA?

We use old authentic pocket watch movements only to create our watches. The other parts, like case and dial, are not original but hand-crafted by our team of qualified watchmakers and jewelers. 

 

2.2. IS THIS WATCH WATERPROOF/DUSTPROOF/SHOCKPROOF?

No, unfortunately, our watches are neither water-resistant nor dustproof/shockproof. 

 

2.3. DOES THIS WATCH NEEDS SERVICE?

Like any other old or modern watch, it needs to be serviced approximately once in every 2 years.  

 

2.4. DO YOU HAVE ANY PROOF OF AUTHENTICITY?

No, unfortunately, we don't have and we don't provide any proof of authenticity as all the movements we use to create our watches were found on different online marketplaces or flea markets.  

 

2.5. HOW DO I WIND MY WATCH CORRECTLY?

To wind the mechanical watch, you have to gently turn the crown before the very end. Winding any mechanical watch tight may break the mainspring. If you can avoid it, do not wind the watch hard. Normally the watch has to be winded once a day.  

 

2.6. HOW TO ADJUST THE TIME?

When adjusting the hands of your watch, move them in a clockwise direction only. Counter-clockwise adjustments may damage the movement. If you must adjust counter-clockwise, make it for small adjustments only (i.e. for minutes, NOT hours).