Thank you for visiting shipping policy of the Timeless Watches. Following are the terms and conditions that constitute our Shipping Policy.

 

SHIPPING DESTINATIONS

The Timeless Watches ships to all countries where shipping is enabled in our system. If you can place an order on our website, this confirms that shipping to your country is supported. If your country isn't on the list, please contact us. 

 

SHIPPING TIMES

Orders are typically dispatched within five (5) working days from the date of order confirmation. 
Shipping time might vary depending on location, shipment method and other factors. All orders are shipped no later than thirty (30) days from the order confirmation date.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

 

SHIPPING COST

The shipping courier is selected during the checkout process. The Timeless Watches offers a range of reliable shipping options, which may vary depending on your destination country.
Shipping costs are displayed during checkout and depend on destination country, order value, courier selected, applicable promotions.

 

PAYMENTS

You can select your preferred payment method at checkout. We accept secure payments for international customers via PayPal Express Checkout.

Note that additional exchange fee may apply if your currency is other than US dollars.

Disclaimer
This store is integrated with the Western Bid™ e-commerce platform, and Western Bid, Inc. is the Merchant of Record for all purchases made in this store. Therefore, you will see “WESTERN BID” listed as the payee on your PayPal account and credit card statement.

RETURNS AND REFUNDS

Your 100% satisfaction is important for us. We offer a 14-days Return.

 

EXCHANGE POLICY

If a product gets damaged or was faulty upon a delivery - we offer 100% refund on return or free repair.

 

TIMING

We have a 14-days Return Policy, since the day item was received. For returns, please email support@thetimelesswatches.net with the subject 'Returns' and include your order number, name and the reason for the return. Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations. Please note that customers are responsible for shipping costs of returned items.

When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund. If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

 

ORDERS PLACEMENT

Simply add an item to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout".

Follow the instructions by providing us with delivery information and select payment method - we will ship your package within 2 business days.

Our support team is always happy to guide you at any step!

 

INTERNATIONAL TAXES

By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.

 

CUSTOMER RESPONSIBILITY

It is your responsibility to provide accurate shipping information during checkout.
The Timeless Watches is not liable for delays or issues caused by incorrect or incomplete addresses.

DELIVERY ISSUES

It is your responsibility to provide accurate shipping information during checkout.
The Timeless Watches is not liable for delays or issues caused by incorrect or incomplete addresses.