Q: What is the return policy?

As your 100% satisfaction is important for us we offer a 14-days Return. To complete your return, please email info@thetimelesswatches.net with the subject 'Returns' and include your order number, name and the reason for the return. We will provide you with instructions on where to send returned goods.The refund is processed right after the product is returned to us. Click here to initiate a return.

Question 1

What is the return policy?

Accepted Answer

As your 100% satisfaction is important for us we offer a 14-days Return. To complete your return, please email info@thetimelesswatches.net with the subject 'Returns' and include your order number, name and the reason for the return. We will provide you with instructions on where to send returned goods.The refund is processed right after the product is returned to us. Click here to initiate a return.

Question 2

How long does it take to process a refund?

Accepted Answer

We will reimburse you for returned items in the same way you paid for them. For example, any amounts deducted from a gift card will be credited back to a gift card. For returns by mail, once we receive your return, we will process it within 4–5 business days. It may take up to 7 days after we process the return to reflect in your account, depending on your financial institution's processing time.

Question 3

What is the policy for late/non-delivery of items ordered online?

Accepted Answer

Our local teams work diligently to make sure that your order arrives on time, within our normaldelivery hours of 9AM to 8PM in the recipient's time zone. During busy holiday periods like Christmas, Valentine's and Mother's Day, we may extend our delivery hours before 9AM and after 8PM to ensure that all gifts are delivered on time. If for any reason your gift does not arrive on time, our dedicated Customer Service agents will do everything they can to help successfully resolve your issue.

Click here to complete the form with your order-related question(s).

Question 4

When will my credit card be charged?

Accepted Answer

We'll attempt to securely charge your credit card at the point of purchase online. If there's a problem, you'll be notified on the spot and prompted to use another card. Once we receive verification of sufficient funds, your payment will be completed and transferred securely to us. Your account will be charged in 24 to 48 hours.

Question 5

Will I be charged sales tax for online orders?

Accepted Answer

Local and State sales tax will be collected if your recipient's mailing address is in:

Arizona
California
Colorado

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